This policy explains how CITYSCAPE Real Estate collects, uses, stores and discloses personal information, and how you can access or correct the information we hold about you.
01About this policy
CITYSCAPE Real Estate ("we", "us", "our") respects your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to our business.
By using this website or providing personal information to us, you acknowledge that your information will be handled as described in this policy.
02Information we collect
The personal information we collect depends on how you deal with us. It may include:
- Your name, phone number, email address and postal address
- Details of a property you own, are selling, buying or enquiring about
- Information you provide in enquiry and appraisal forms, emails, calls and at inspections
- Identification and financial information where required by law or to complete a transaction
- Technical information such as IP address, browser type and pages visited on this website
03How we collect it
We collect personal information directly from you wherever practicable, for example when you complete a form on this website, call or email us, attend an inspection or open home, or sign an agency appointment.
We may also receive information from third parties, such as property portals (for example realestate.com.au), conveyancers, solicitors and other agents involved in a transaction.
04Why we collect, hold and use it
We collect and use personal information to:
- Respond to enquiries and requests for appraisals
- Market, sell and lease property on behalf of our clients
- Arrange inspections and keep you informed about properties you are interested in
- Meet our obligations under the Property Occupations Act 2014 (Qld) and other applicable laws
- Send you property news and updates where you have agreed to receive them
- Improve our services and this website
05Disclosure to others
We may disclose personal information to:
- Sellers, buyers, landlords or tenants where reasonably necessary for the transaction
- Solicitors, conveyancers, financiers, valuers and building and pest inspectors
- Property portals and marketing providers used to advertise property
- IT, email, hosting and customer relationship management service providers
- Government bodies, regulators and law enforcement where required or authorised by law
Some of our service providers may store data on servers located outside Australia. Where this occurs we take reasonable steps to ensure the recipient handles your information consistently with the APPs.
06Direct marketing
We may send you information about properties, market updates and our services where you have consented or would reasonably expect to receive it. Every marketing email or SMS includes a way to unsubscribe, in line with the Spam Act 2003 (Cth). You can also opt out at any time by contacting us.
07Cookies and analytics
This website may use cookies and similar technologies to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, although some parts of the site may not work as intended.
08Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep records for as long as needed for the purposes described in this policy and to meet legal record-keeping requirements, then destroy or de-identify them.
09Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable period, usually within 30 days. In limited circumstances permitted by the APPs we may decline access and will explain why.
10Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
11Contact us
CITYSCAPE Real Estate, 6 Francis Avenue, Rochedale QLD 4123. Phone 0430 879 900. Email bhumi.patel@cityscaperealestate.com.au.
12Changes to this policy
We may update this policy from time to time. The current version will always be available on this website, with the date it was last updated shown at the top.